You tapped the deposit button twice in a hurry and the screen now shows a single charge while your bank app shows two. A duplicate or still-processing payment is the most common cause of this mismatch, and the sections below show how to trace each kind of stuck request.
Money that left your bank but is missing from the casino balance
casino Mystake You see a bank debited successfully while the casino wallet shows nothing new, and the deposit button still looks available.
- The payment is still moving between your bank and the processor.
- The deposit was sent to an old or wrong payment reference.
- Your bank flagged the transaction for a security check.
- The amount fell below the minimum the room accepts.
- The bonus code attached to the payment failed validation.
- Take a screenshot of the bank transaction showing the amount, time and reference number.
- Wait a short while and refresh the cashier page on the phone browser before doing anything else.
- Confirm the deposit went to the payment details shown in your account, not to an older set.
- Remove any pending mystake bonus code from the deposit form and resubmit only if the money never left.
- Check your bank messages for a hold or a request for extra confirmation.
- Open the transaction history in your account and compare it with the bank record line by line.
- If the payment is still missing, avoid sending a second deposit to the same reference.
- Prepare your username, the amount, the time and the screenshot for support.
- Send one clear message to support at Mystake with all of those details attached.
Contact support as soon as the bank confirms the money left and the transaction still fails to appear after a reasonable wait.
A withdrawal that stays pending longer than expected
Your withdrawal sits in a pending state while the balance has already been reduced, and the status does not move.
- Identity verification has not been completed yet.
- Bonus wagering tied to the funds is still open.
- An unfinished deposit reversal or chargeback is attached to the account.
- The payout method does not match the one used to deposit.
- The request was made on a weekend or during a batch review.
- Check the transaction list for any active bonus and finish its playthrough before expecting a payout.
- Confirm the withdrawal amount is above the minimum payout for the chosen method.
- Make sure the payout method belongs to you in your own name.
- Complete any open identity step that is blocking the queue.
- Cancel and resubmit only if the request shows an error, not simply because it is slow.
- Keep the pending withdrawal in place so you do not lose your place in the queue.
- Stop playing with the remaining balance if you want the payout amount left untouched.
- Gather your username, the request time and the amount for a single support message.
- Write to support once the pending state outlasts the normal review window shown in your account.
Contact support when the request stays pending past the stated review period and no open bonus or verification step explains it.
Stuck identity checks and rejected documents
Your account shows verification as pending or the uploaded document was declined without a clear reason.
- The photo is blurred, cropped or shows glare across the text.
- The document has expired or the name differs from the account name.
- Only one side of a two-sided document was uploaded.
- The selfie does not clearly show your face next to the document.
- The address document is older than the period the room accepts.
- Place the document on a flat, dark surface in good light and photograph all four corners.
- Capture both sides of any card and keep the edges inside the frame.
- Make sure the name on the document matches the name in your profile exactly, including middle names.
- Use a current document that has not expired.
- For the address, choose a bill or statement that shows your full name and address clearly.
- Upload the file again in the original format instead of a screenshot of a screenshot.
- If the selfie step failed, retake it in daylight without a hat or filter.
- Submit the corrected files once and wait for the review instead of sending duplicates.
- Note the time of the upload so support can find the case quickly.
Contact support after two rejections of the same document so a person can explain what the review needs.
Keep one record of every deposit, payout and document you send, and run identity checks early, because that habit removes most of these delays before they start.